Frequently asked questions
Where are you located?
We are located in Halifax, Nova Scotia, Canada.
Where do you ship to?
Currently we only ship across Canada. We are planning to expand shipping to other countries. For updates please subscribe to our mailing list and follow our social media pages.
How are your products made and where do the materials come from?
All our products are handmade, with materials sourced from across Canada.
Are your candles safe?
Candles are safe if they are used as directly. Please read the candle care and safety card received in your package. Also review the bottom of the candle jar for additional safety instructions.
Can I send a gift?
Absolutely! We would love to send a gift on your behalf. Please change the shipping destination to the gift recipient’s name and address.
Can I make changes to my order?
Once the order has been submitted, no changes can be made.
Can I cancel my order?
To cancel you must contact us within 24 hours of the order being placed. Please contact our Customer Service with your order number.
Can I do a return or get a refund?
Please read our Return Policy.
When will I receive my order?
Orders are shipped 1-3 days after the order is received. It should arrive within 3-7 business days. Please view our Shipping Policy.
Please note: Couriers are experiencing some delays with delivery due to COVID-19. We apologize for any inconvenience.
How do I contact you if my question isn’t answered here?
If you have further questions please contact us.